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8
28 Apr

Inspiring Loyalty Through Doing The Right Thing

Everyone can agree on the importance of communication with customers during this past pandemic year.  We’d like to highlight a company we feel has been outstanding in their relationship with customers while losing millions in revenue.  To be transparent, we are long-time Delta loyalty flyers.  And there’s a reason we…
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Fear Based Cultures
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7
28 Apr

David vs. Goliath: Speaking up in Fear Based Cultures

Two decades ago, the interview by Oprah with Meghan and Harry would have been unthinkable.  It’s about a couple calling out alleged mistreatment by a long-revered “institution”.  However, it’s representative of sweeping changes being made in our culture today.  Think about those who created the MeToo Movement, Colin Kaepernick kneeling…
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Become a Better Leader
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8
29 Mar

How to Become a Better Leader

As Baby Boomers retire and Millennials become major contributors in the workforce, leaders must adapt. Successful leaders, more than ever before, will need to create a culture where employees feel respected and valued and where they can contribute their best work every day. Below, we share 5 ways leaders can…
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Improve Employee Retention & Reduce Employee Turnover
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5
08 Mar

How To Prevent Your Top Employees From Quitting

When a valued, talented, and hard-working employee resigns, it can often leave behind a bit of a void within your organization. Unsurprisingly, studies show that the departure of a promising and well-respected team member can negatively impact their colleagues by lowering the team’s overall morale and productivity. Unfortunately, a resignation…
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